DRIVING SUSTAINABLE BUSINESS GROWTH IN THE DIGITAL AGE.
At the digital age, customers are hunters and brands are their hunt game.
Digital tools have empowered customers. They are extremely well informed and knowledgeable, they talk directly to the brand, participate in product design, and are the brand’s best spokepeople. Customers are not targets anymore, they are hunting for brands.
At QuantStreams by placing hospitality at the core of your business, we make your brands the customers’ best targets.
The three pillars of hospitality are:
THE BRAND HOSPITALITY MACHINE
THE SCIENCE OF BEING CAUGHT
Marketing is no more the science of selling, today it is the science of being caught.
The Brand Hospitality Machine is available as a SAAS or a hosted hospitality engine, seamlessly integrated in your present digital experience.
The Machine proposes a conversational relationship, linking your brand’s moments and your customer’s moments, featuring:
Customers influenced business design
Customers shape their moments of interaction with the brand.
Existing customers and ambassadors guide them and support them using the Brand Hospitality Machine.
Guest Services Management
Hospitality makes the guest feel at home.
The Brand Hospitality Machine enables guests to manage their added value services.
Customer Managed Relationship Hub
The brand captures data when interacting with customers. Customers own their data.
The brand uses with permission their data to create value for them.
BRAND HOSPITALITY QUOTIENT : BHQ®
HOW DO YOU PERFORM IN BRAND HOSPITALITY?
We measure your Brand Hospitality Quotient (BHQ®), benchmark it and compare it with your peers and direct competitors.
WE ARE HERE TO SUPPORT AND HELP YOU.
Contact us to know more about Brand Hospitality