The mobile hospitality app ALICE allows hotels to manage the customer experience and handle requests to create a seamless, connected customer service. In fact, ALICE is an acronym for A Life Improving Customer Experience—not the housekeeper in The Brady Bunch, if you were wondering.

It’s now introducing, with Samsung, a smartwatch solution for the hotel industry. Samsung Gear S3 smartwatches embedded with ALICE will improve staff communications, speed responsiveness to guests and enhance customer service in a debut with a luxury hotelier, the Viceroy Hotel Group.

Launching on the wrists of staff at the Viceroy L’Ermitage Beverly Hills hotel, the new connected, LTE-capable smartwatches will assist hotel employees in key operations such as housekeeping, maintenance and bellman service.

For example, when a guest request or urgent need arises (such as towel delivery or luggage pickup), hotel employees will receive silent vibration alerts via the smartwatch. The appropriate employee can respond to and accept the task with a tap of the smartwatch, informing other staff that someone is attending to the guest.

Sourced through Scoop.it from: www.brandchannel.com