he Air France-KLM group is an innovation pioneer when it comes to using cutting-edge technology to enhance the customer experience. Consider the socially aware Spencer robot at Amsterdam’s Schiphol airport; the Happy Flow single biometric token trials; its development of electronic smart Care tags and tracking devices; and its use of artificial intelligence to create automated customer service channels and transform its operations.

Now KLM Royal Dutch Airlines wants to bring its cutting-edge tech to the airport experience to make the journey easier before during one of the most stressful times of the journey—before and after getting on a plane.

Sourced through Scoop.it from: www.brandchannel.com