Millennial preferences for converting in brick-and-mortar stores have shifted, even though stores are still part of the preferred path to purchase for 61% of shoppers. Overall, 35% of respondents in 2019 said they preferred to make purchases in stores, down from 48% in 2017.

“Millennials have always been more digitally inclined when it comes to shopping, so it’s surprising to see their buying behaviors shift so dramatically,” said eMarketer principal analyst Andrew Lipsman. “But it can be explained, at least in part, by the emergence of D2C brands. As these brands become more popular, digital-only purchases are likely to increase. And as brands increasingly open brick-and-mortar locations—many of which function as shoppable billboards—they will drive more offline-to-online shopping engagements.”

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